Job Description The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved. Qualifications Fluent level of English, Ukrainian; Upper-Intermediate or Advanced level of second language Spanish is required; Previous working experience in customer support is a plus; Microsoft Office skills; Excellent communication skills; Aptitude for team work; Excellent interpersonal relationship; Responsible and patient. Responsibilities: Provide support to the customers: identify and solve customer problems using dedicated web tools; Handle and manage web tools specially made for customer support; Keep a record of each case in another dedicated web tool; Escalate cases that need a deeper investigation to the corresponding teams when needed; Notify Leads when a recurrent problem appears, to prevent further cases; Be able to identify problems and create new templates for recurrent ones. Benefits: Join a top global mobile and video games publisher using the latest technologies; Work with a talented international team in a friendly, creative environment; Gain experience in the fast-paced and innovative video games industry; Contribute to high-ranking products recognized worldwide; Grow your career with dynamic promotions and global opportunities. What Gameloft offers: Possibility to work remote in a global product company with talented people; Competitive salary according to the qualifications; 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days; Medical insurance, psychologist; Parental leave; Own educational platform with courses, training programs, certifications; Employee Referral Program with great bonuses; Technical support and equipment. Additional Information ​​​​In order to consider your application, we require you to send the full version of your CV in English.  Qualified candidates could be asked to complete a test assessment.