Social Media Services Associate

You are:

• A digital enthusiast with knowledge and strong interest in social media environment (X, TikTok, Facebook, Instagram, LinkedIn etc.)
• A professional with great analytical skills;
• Confident user of MS Excel, MS Power Point;
• Confident in English on Intermediate level (both written and verbal);
• A great communicator and a team player.

With you we will:

• Monitor of owned Nestlé online channels and engage with consumers using appropriate tone-of-voice depending on the channel. Send posts to the market, post responses to questions, complains and inquiries;
• Timely response to consumer inquiries via written channels (e-mail, Contact us forms), Social Media channels and phone line;
• Provide required information using available resources;
• Follow up with customers to ensure their issues are resolved
• Treat serious and sensitive consumer contacts following the specific guidelines
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What’s in it for you:

• Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program;
• Official employment;
• Personal & Professional development opportunities
• International environment and diverse team;
• Possibility of distance work