Evotym is dedicated to building exceptional teams for fast growing companies. 

As a leading Staffing and Recruitment agency, we connect top-tier talent with trusted Fintech and iGaming companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.

Join us and be part of a dynamic team and make an impact in the Fintech and iGaming industries. 

About the Client

Our client provides smart, fast, and secure crypto payment solutions designed to simplify digital finance for businesses worldwide. They offer a full suite of services enabling companies to accept, store, and manage cryptocurrencies seamlessly. With a focus on innovation, security, and scalability, they empower businesses to operate globally and step into a smarter way of managing money.

Role Overview

As a Technical Support Specialist, you will serve as a key operational link between clients and internal teams. You will handle incoming requests, investigate transaction-related issues, analyze logs, and ensure smooth payment flows.

Key Responsibilities

• Respond to client inquiries via support channels in a timely and professional manner

• Investigate and resolve transaction-related issues (PSP and crypto payments)

• Track and monitor payment flows and transaction statuses

• Analyze system logs to identify technical errors and inconsistencies

• Escalate complex cases to relevant internal teams with a clear technical context

• Maintain accurate documentation of cases and resolutions

• Ensure high client satisfaction through proactive communication

Requirements

• Proven experience in fintech (PSP, crypto processing, payment systems)

• Strong understanding of transaction lifecycles and payment infrastructures

• Ability to read and interpret technical logs

• Experience with tracking crypto transactions (blockchain explorers, wallet flows, confirmations)

• Technical mindset and analytical problem-solving skills

• Readiness to work night shifts regularly

• Upper-Intermediate level of English

Key Soft Skills

• Strong communication skills and the ability to explain technical matters clearly

• High level of responsibility and reliability

• Detail-oriented and structured approach to troubleshooting

• Proactive attitude and ownership mindset

What We Offer

• Professional growth within the crypto payments domain

• A collaborative and dynamic work environment

• Competitive compensation

• Social benefits

Apply in 2 min to work at the core of transaction operations, gaining real insight into how modern crypto payment systems function in high-volume, real-time environments!