Responsibilities
: Give world-class technical support to worldwide customers Use your Linux skills to analyze and solve different technical issues Work closely with developers, troubleshooting, bug-fixing, and issue-tracking Engage directly with customers, make sure they’re happy, and love us and our products Involve yourself with product development, using your insight into customers’ issues and use cases Create Knowledge Base articles based on your findingsRequirements
Due to scheduling this person must be in the EEST time zone. Proven experience working in a security-focused support role, preferably with a focus on web application securityExperience with security utilities such as netstat, nmap, iptables, etcExperience with popular control panels and security solutions: cPanel, DirectAdmin, Plesk, etcFamiliarity with popular CMS platforms, such as WordPress, Joomla, etcInvestigate and resolve security incidents, including the identification and basic remediation of malicious codeStrong understanding of WAF, DDoS mitigation strategies, and malware detectionWorking with other utilities and products of the company will be an advantage for the candidateStrong written and verbal communication skills, with the ability to effectively communicate technical information to non-technical usersAvailability to work in shift rotation: priority coverage 3pm–11pm Kyiv time Flexibility to switch to 7am–3pm, 12pm–8pm, or occasionally 11pm–7am Availability to work on weekends as part of a rotating scheduleBenefits
What's in it for you?
A focus on professional development; Interesting and challenging projectsFlexible working hoursPaid one month vacation per year and unlimited sick leaveMedical insurance reimbursementCo-working and gym/sports reimbursementThe opportunity to receive a reward for the most innovative idea that the company can patent.By applying for this position, you agree with and give us your consent to maintain and process your personal data with this respect. Please read our Privacy Policy for more information.