Job Title: Regional Patient Access Director - Front Office
Location: London with Regional travel (Manchester. Birmingham & Prestatyn)
Full time 37.5 hours per week
Permanent
£75K + with a range of Exceptional Benefits
We’re looking for experienced and strategic Regional Patient Access Director – Front Office to lead the transformation of patient access across our facilities. This pivotal role is responsible for delivering a five-star, hospitality-driven patient experience, ensuring every interaction reflects the highest standards of care, professionalism, and service excellence.
This role is pivotal in establishing a premium patient experience across all facility Patient access points. Reporting to the COO Revenue Cycle (Front Office) the role holder will lead, direct, manage and develop all operational activities within the Patient Administration in line with company policies and audit requirements
The successful candidate will lead and mentor the Patient Access Management team, co-develop policies aligned with HCA standards, and collaborate with facility leadership and stakeholders to drive innovation and excellence in patient access.
As a Regional Patient Access Director you'll work collaboratively with other regional directors to establish a premium patient experience. You will lead and mentor the Patient Access Management team, co-develop policies and processes, and influence innovative strategies that enhance patient flow, coordination of services, and financial management. You will also deliver on agreed objectives and drive measurable change.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Revenue Cycle team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
Patient Experience: Lead regional teams to produce industry leading customer top box results. Collaborate with service-line and facility leads to support world class service pathways. Identify trends/patterns of patient and other customer pain points and work with business partners to solve. Implement demonstrated internal and competitor best practices across HCA UK. Create mechanisms (KPIs) to evaluate, influence and improve the customer experience.Leadership: Co-develop and implement the Patient Access division strategy by fostering a culture of professional leadership, collaboration, and continuous improvement. Lead by example to embed HCA’s values, support the recruitment and development of high-performing teams, and ensure optimal operational outcomes through strategic planning, training, analytics, and stakeholder engagementRelationship Management: Build strong, collaborative relationships with hospital executive teams and key stakeholders, maintaining clear and persuasive communication. Act as a change agent, promoting innovation and challenging the status quo. Ensure alignment with departmental and hospital leadership on KPIs, SLAs, and success measures. Delegate effectively, set clear objectives, and hold teams accountable for performance. Represent the Patient Access network in corporate forums, ensuring staff are informed and engaged with HCA’s goals. Communicate service initiatives, benefits, and risks transparently to stakeholders and senior teams.Finance / Operational Excellence: Drive revenue growth by optimising patient access and service offerings, while ensuring staff understand and communicate HCA’s value proposition. Support continuity of care and improve patient loyalty through a premium, patient-centric experience. Maintain cost-effective operations, monitor financial performance, and lead risk mitigation planning. Ensure compliance, manage budgets and expenditures, and oversee transparent financial reporting and month-end processes.What you’ll bring:
10 years of progressive and proven success leading Hospital administration or within a Hospitality setting for a large corporate provider.Experience working in a complex matrix organization interfacing senior most contributors -Business development and service line optimization experience.Advanced understanding of healthcare and commercial operations.Executive presence and very strong verbal and written communication skills.Visionary and inspirational leader with proven results in service line and staff development.Strong collaborator with a sense of ownership & accountability.Highly organised and responsive with a strong work ethic.Deadline and goal oriented with the ability to work under pressure.Meditech or other healthcare ERP.Strong ability to use and navigate Microsoft Office, Excel, Word, PowerPoint, & Power BI.Degree educated in a finance or business administrative related field or relevant experienceExceptional stakeholder engagement and relationship building skills commensurate with career experience within a 5 * organisation.Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Regional Patient Access Director, you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit youPrivate Healthcare Insurance for treatment at our leading hospitalsPrivate pension contribution which increases with length of serviceSeason Ticket Loan and Cycle to Work schemeGroup Life Assurance from day oneCritical illness coverEnhanced Maternity and Paternity payCorporate staff discount for all facilities including Maternity packages at The PortlandComprehensive range of flexible health, protection and lifestyle benefits to suit youDiscounts with over 800 major retailersCulture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: - We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignityReasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.