Description

Ciklum is looking for a Senior User Researcher to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

We’re looking for a Senior User Researcher to join our team to help shape products and services that solve real problems for real people. You’ll bring strong research skills, an experimental yet rigorous mindset, to guide product teams and businesses in building impactful products.

Responsibilities

Own user research stream on the project: from spotting opportunities through planning, user recruitment and execution, to helping the team embed insight into the product Set up and manage user research process throughout discovery and delivery of a project, ensuring they fit seamlessly within agile workflows Conduct various types of research, depending on the context: exploratory, assessment, evaluative, quantitative and qualitative Collaborate with the wider user research team on enhancing the practice: contribute to guidelines, knowledge sharings, supporting people who do research Consult presale teams on user research approaches for potential new projects, if needed

Requirements

Well-versed in core user research methods and able to execute them independently; this is the minimum expectation for the role before we look at advanced skills An experimental mindset combined with rigour: you are comfortable trying new tools and approaches, while knowing the true value of user research and guardrails Proven experience assessing and validating early product concepts with various methods, not only interviews Skilled in defining customer segmentation Experience with recruiting participants for research A star facilitator, known for leading workshops, design sprints, and co-creation sessions that spark creativity and build alignment Strong sense of ownership and the drive to move work forward without waiting to be asked. You thrive on minimal direction: we’ll support you, but we want you to be the one moving things forward Stellar communication: advising, negotiating, and effectively collaborating with stakeholders at all levels Able to connect the dots and create compelling, evidence-led narratives that impact the way stakeholders think, build empathy for customers and guide product decisions Strong at managing priorities and deadlines: ready to stay organised and adaptable when things get busy or change direction Well-versed in tools that streamline research: Maze, Dovetail or similar tools for synthesis, repositories, unmoderated testing etc. 4+ years of hands-on experience in a standalone user research role

Desirable

Data analytics experience Design experience Experience in pre-sale activities

What's in it for you

Strong community: Work alongside top professionals in a friendly, open-door environment Growth focus: Take on large-scale projects with a global impact and expand your expertise Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations