ELEKS is looking for an Experience Design Expert in Ukraine, Croatia, or Poland.
ABOUT PROJECT
We’re working on a meaningful project funded by the U.S. Government, focused on developing a Human Resources System for the Ministries of a Middle Eastern country. The goal is to enhance HR efficiency and effectiveness across multiple departments—an initiative with real impact.
REQUIREMENTS
5+ years of experience in UX, service design, or a related field Strong knowledge of design thinking methodologies and human-centered design principles Proficiency in Figma, Miro, Sketch, Mural, and prototyping tools Experience with journey mapping, service blueprints, and interaction models Familiarity with customer experience metrics (NPS, CSAT, CES) and their application Strong understanding of accessibility guidelines (WCAG, ADA, EN 301 549). Ability to work with design systems and component-based UI frameworks Basic understanding of HTML, CSS, and front-end development constraints Experience working in Agile development environments and collaborating with cross-functional teams Excellent communication and stakeholder management skills Proficient level of EnglishRESPONSIBILITIES
Conduct user research, interviews, and usability tests to identify pain points and opportunities Develop and map customer journeys, service blueprints, and workflows to enhance engagement Synthesize research findings from user research and other data sources (e.g. market research, usability research, data analytics, and secondary research) into actionable insights and recommendations Drive product design phases and discovery processes, facilitating research, workshops, and concept validation Define user flows, wireframes, and interactive prototypes based on research insights and best practices Work with design systems and create high-fidelity UI mockups that align with brand guidelines Validate designs through A/B testing, usability testing, and continuous feedback loops Ensure designs meet WCAG and other accessibility standards for inclusivity Collaborate with cross-functional teams to align experience design strategies with business objectives Facilitate workshops with stakeholders to ideate, collaborate, and co-create solutions for enhancing the customer experience Advocate for human-centered design principles and customer-centric thinking across the companyWHAT YOU WILL GET WITH ELEKS
Close cooperation with a customer Challenging tasks Competence development Ability to influence project technologies Team of professionals Dynamic environment with low level of bureaucracyABOUT
ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.
Benefits
undefined