ELEKS is looking for a Customer Experience Expert in Ukraine, Croatia or Poland.

REQUIREMENTS

5+ years of experience in Product Design Strong knowledge of Figma and prototyping tools Experience with user research methods and usability testing Deep understanding of the Design Thinking approach and mindset Experience with agile development processes and cross-functional collaboration Strong communication and stakeholder management skills Knowledge of or previous experience in the science domain, laboratory procedures, and equipment would be beneficial Advanced level of English

RESPONSIBILITIES

Conduct user research, interviews, and usability tests to identify pain points and opportunities Develop and map customer journeys, service blueprints, and workflows to enhance engagement Lead, guide, and monitor design processes and approaches for solving the problem, and leading others toward that solution in cross-functional meetings Drive product design phases and discovery processes, facilitating research, workshops, and concept validation Validate designs through A/B testing, usability testing, and continuous feedback loops Define user flows, wireframes, and prototypes based on research and best practices Work with design systems, tokens and create high-fidelity mockups that align with brand guidelines Ensure designs meet WCAG and other accessibility standards Review development design and collaborate with team to ensure consistency Advocate for UX best practices, and work closely with cross-functional teams

What you will get with ELEKS

Close cooperation with a customer Challenging tasks Competence development Team of professionals Dynamic environment with low level of bureaucracy

ABOUT 

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

Benefits

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