Support Manager

Савенок Т.О., ФОП Київ, Київ, 2025-02-15 00:00:00
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Описание

Про компанію:Ми — сучасна та динамічна IT-фінансова компанія, яка активно розвиває свої проєкти. Наша мета — забезпечення високого рівня сервісу та підтримки клієнтів на всіх етапах взаємодії. У зв’язку з розширенням команди шукаємо Support Manager, який буде оперативно допомагати користувачам і забезпечувати якісну комунікацію.Обов’язки:Робота з вхідними запитами в Telegram (чати, боти);Допомога користувачам у вирішенні питань щодо продукту/послуги;Модерація чату та підтримання дружньої атмосфери;Взаємодія з іншими відділами для швидкого вирішення проблем;Ведення бази знань і оновлення FAQ.Що ми очікуємо від кандидата:Досвід роботи в підтримці або SMM (буде плюсом);Грамотну письмову мову та клієнтоорієнтованість;Навички роботи з Telegram (чати, боти, адміністрування);Відповідальність, стресостійкість та оперативність;Базові знання ПК і швидке освоєння нових інструментів.Що ми пропонуємо:Комфортний офіс у бізнес-центрі А-класу;Стабільну зарплату + бонуси за ефективність;Перспективи кар'єрного зростання;Дружній колектив і підтримку в навчанні.Готовий стати частиною нашої команди? Надсилай відгук – ми зв’яжемося з тобою!
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Карточка вакансии:

  • Должность Support Manager
  • Размещено: 2025-02-15 00:00:00
  • Город Київ, Київ,
  • Зарплата: 30000-35000UAH
  • Компания: Савенок Т.О., ФОП