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Markets Engagement Manager (Data Segmentation & Activation)
The Markets Engagement Manager is the primary liaison between JTI's markets and the Data & Analytics consumer product and technical teams. This role ensures that market needs, concerns, and challenges are effectively communicated, facilitating collaboration to enhance the adoption and usability of data solutions.
They participate in weekly calls with the markets to gather insights on operational issues and evolving business needs, translating this feedback into actionable recommendations for continuous improvement. The manager provides expert guidance to help markets utilize JTI’s data and analytics capabilities while adhering to best practices.
In addition, they keep markets informed about new product developments and help streamline communication between the markets, product, and technical teams for improved efficiency. To assess effectiveness, the Markets Engagement Manager generates monthly dashboards tracking key metrics, such as the number of market requests, resolution times, recurring concerns, and overall satisfaction levels.
Position:
The Markets Engagement Manager will be responsible for:
Market Liaison & Communication – Act as the main point of contact for markets, participating in weekly calls to listen to concerns, provide guidance, and capture feedback
Issue Escalation & Feedback Loop – Ensure that market-reported issues and challenges are systematically escalated to the appropriate product and technical teams, providing structured feedback for continuous improvement
Advice & Best Practices – Guide markets on the optimal use of JTI’s data and analytics platforms, helping them resolve challenges and adopt best practices
Cross-Team Coordination – Facilitate communication between markets, product teams, and technical teams, ensuring transparency, alignment, and efficient problem-solving
Service Metrics & Reporting – Develop and maintain monthly dashboards to track market engagement metrics, issue resolution timelines, and recurring themes in market concerns
Knowledge Sharing & Adoption Enhancement – Promote knowledge-sharing across markets by documenting common challenges, solutions, and best practices, helping drive broader adoption and efficiency in data-related operations
Within 12 months you will:
Develop your career in a multi-national environmentIncrease your knowledge about Data Segmentation & Activation processes
Requirements:
Bachelor’s degree in computer science, Data Science, M&S, Statistics, Applied Math, Engineering or a related fieldMust have business professional expertise (with relevant industry experience) in data analysis and insights generationProven working experience in project managementAble to collect and organize data from different sources to solve a business question Should be passionate about challenging and interrogating data and its interpretation Should be a creative thinker who can offer a new perspective to analyze data and build storytelling.Must be able to present findings to both business and technical stakeholdersShould be a creative thinker and propose innovative ways to look at problems by using data mining (the process of discovering new patterns from large datasets) approaches on the set of information availableStrong interpersonal skills and ability to collaborate with key stakeholders across functionsActs proactively to anticipate the future implications of actual decisionsDigital mindset, entrepreneurial and curiousFluent in EnglishAbility to operate in indirect/remote teamsDemonstrable experience in presentation, verbal and written communication skills Experience working with Microsoft Office, and with reporting tools such as Power BI/Tableau as well as web analyticsKnowledge of major "big data" storage/data platforms (i.e. Data Lake)Experience in project management tools, agile team coordination
What to expect:
Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a family leave policy. For more details on local policies, speak with the Talent Advisor.
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.