All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

1. Role and responsibilities

The purpose of the ICLA Technical Assistant position is to provide technical and administrative support in the daily implementation of ICLA projects.
 

Generic responsibilities

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.

1. Adhere to NRC tools, handbooks, and guidelines; 

2. Assist with the implementation of the ICLA Programme according to a plan of action; 3. Promote and share ideas for the improvement of activities; 

4. Prepare and develop status reports as required by a line manager; 

5. Contribute to the identification of protection risks and needs in the context of the program implementation;

6. Assist with receiving incoming calls from people we work with/helpline and make outgoing calls to the latter according to needs; 

7. Receive, distribute, and keep records of brochures distributed, mails, documents, and reports and perform other duties in the ICLA Legal Aid Center when necessary;

8. Provide secretarial support such as data entry of intake forms, translation, taking minutes, drafting letters, etc.
 

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
 

Monitor and analyze the political, legal, social, and economic environment and identify key trends and other protection issues concerning the conflict-affected population, including IDPs;Conduct research on various issues relevant to the work of ICLA, in particular related to HLP, legal civil documentation, employment, pension and social benefits, freedom of movement, IDP registration and benefits, access to services, refugee and temporary protection status;Contribute to formulating legal analysis and positions as requested;Organize and carry out information sessions (group or individual) on Legal Identity, HLP, IDP Registration, Access to Essential Services to the IDPs, conflict-affected communities, and other persons of concern to the NRC ICLA;Attend meetings, keep records thereof and report on the discussions and processes (if relevant);Provide support to the ICLA Coordinator in the preparation of meeting minutes, reports, background materials and other relevant documents, Power Point presentations, etc.Provide support with the translation of documents, inputs, articles from English to Ukrainian/Russian and vice versa;Support with forms registering, KoBo data transferring, documents scanning duties when requested;Ensure proper filing of documents as a part of Legal Case ManagementPerform any other relevant duties as requested by the ICLA PM/PC and by the ICLA Technical Officers.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

Cooperation with ICLA project staffCooperation with other CC staff and support units

2. Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

Experience from working with the legal aid programs in a humanitarian/recovery contextPrevious experience from working in complex and volatile contextsDocumented results related to the position’s responsibilitiesProven competence in research and analytical writingAbility to write clearly and concisely

Ability to collect, process and analyze qualitative and quantitative data to inform legal research

Context/ Specific skills, knowledge and experience:

Bachelor’s degree in lawProven ability to understand the legal, political and socio-economic context in UkraineExperience from working in the field with the displaced populationsFluency in the Ukrainian and Russian languagesKnowledge of the software programs (MS Word, Excel, PowerPoint)

Knowledge of English would be an advantage

2. Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position:

Handling insecure environmentPlanning and delivering resultsEmpowering and building trust

Communicating with impact and respect