The Norwegian Refugee Council has been present in Ukraine since 2014, helping more than 700,000 people with food, shelter, water, sanitation, and legal assistance. The rapid change of situation in February 2022 during which the whole of Ukraine became affected by the conflict required a significant scale-up of emergency programs. In response to the large-scale of displacement of refugees fleeing Ukraine, NRC has set up humanitarian operations for refugees arriving in Poland, Romania, and Moldova. NRC will respond, focusing on an integrated approach that combines our sectoral areas of expertise – education, protection, urban displacement outside camps, legal aid (ICLA), and shelter – working to a great extent through local partners.
 

The bulk of NRC’s response is through Multi-Purpose Cash Assistance, leading to the creation of a regional Cash and Markets team that supports the work carried out by the Ukraine Country Office Cash and Markets team. This regional team focuses on coherence (ensuring tools and approaches are standardized across the response), creativity (focusing on innovative thinking), collaboration (working with different departments and teams across NRC), accountability (being honest and transparent about challenges and successes) and creating an enabling environment whereby tools and skills are shared across NRC.
 

Role and responsibilities
1. Adherence to NRC policies, guidance, and procedures.
2. Participate in the development of relevant cash projects.
3. Support Cash project implementation (activities, and project documentation) in line with proposals, strategies, donor
requirements, and officials' SOPs (System Operation processes).
4. Give technical and administrative support and ensure high technical and administrative quality of projects.
5. Promote the rights of IDPs/returnees in line with the advocacy strategy.
6. Elaborate the requests from the CFM Team (complaints, feedback, questions).
7. An ability to work under pressure and minimal supervision.
8. Support in the development of SOPs as requested.
9. Ensure proper filing of all support documents and invoices for procurement.
10. Prepare and develop status reports as required by management.

Specific responsibilities:
1. Verification and preparation of lists of individuals for financial assistance by internal NRC’s norms and processes (Excel and PDF formats).
2. Close collaboration with the CFM (Community Feedback Mechanism Team) department regarding any requests, applications, feedback, complaints, specific situations, or payment statuses related to our financial assistance project.

Processing of the list of individuals requiring deduplication/removal through the WFP BuildingBlocks system.
4. Working with the RedRose financial platform: tracking successful and rejected payments, sharing the results with the CFM (Community Feedback Mechanism Team), and reporting to the Cash and Markets Coordinator
(Information Systems).
5. Send notifications through the Vodafone SMS platform or alternatives for the list of individuals registered for financial assistance.
6. Assistance in conducting emergency MPCA (rapid Multi-purpose Cash Assistance) applications for the receiving of
financial assistance (preparing presentations, training sessions, occasional visits in the field of emergency).
7. Ensure paper and electronic cash records are maintained systematically on SharePoint and provide a clear auditable trail in line with NRC’s standard procedures.
8. Maintaining a mapping table to track the successful/declined transactions of financial assistance and all other related information needed for finance.
9. Support the implementation of cash assistance to ensure implementation according to plans and agreed standards.
10. Verification and systematization of all documents related to preparing for payments for cash assistance and the RedRose fees invoices.
11. Raising of Purchase Requisitions and Purchase Orders for any kind of cash project payments on the Unit 4 platform and close collaboration with the procurement and finance team to approve these requisitions and orders.
12. Conduct Quality assurance of the digital products when required to ensure the proper functioning of project participant-facing tools and other processes.

Professional competencies
 

University degree (Bachelor’s degree) in Information management, Business administration, IT, or Development studies.Minimum 1 year of proven experience in information systems operation in NGOs or development agencies.Ability to coordinate tasks and work with short deadlinesDocumented results related to the position’s responsibilitiesExperience with facilitating and leading internal organizational processesFluency in English, both written and verbalExperience working with the RedRose platform or with Multi-Purpose cash assistance is highly desirable.Knowledge and adherence to EU (European Union) GDPR (General Data Protection Regulation), and data privacy
mechanisms.Knowledge and understanding of operating business information systems.Knowledge of humanitarian information management functions and coordination mechanisms.Field experience and understanding of cash-based programming initiatives and software such as Red Rose, ODK, Kobo Collect Application, or other form builders.