Customer Service Assistant

VELUX Group , Kyiv, 2025-09-14 00:00:00

Описание

VELUX is a Danish manufacturing company that specializes in roof windows, blinds, and skylights. We are currently looking for a Customer Service Specialist to join our local team in Kyiv on a fixed-term maternity cover contract for approximately 2 years.

This is a great opportunity for someone who is just starting their career or has some experience and wants to grow in a supportive and international environment.

What you will do

As a Customer Service Specialist in our Kyiv showroom, you will assist our customers—homeowners, construction companies, wholesalers, and dealers—by providing product information, solving issues, and ensuring a great customer experience.

Your daily tasks will include:

Supporting customers in person at the showroom, and via phone, email, chat, or tickets

Processing orders in SAP and preparing commercial offers

Advising customers on our products and delivery options

Working with the aftersales team to register and manage complaints

Supporting process improvement projects and handling administrative tasks

🕐 Working hours are fixed, with no night shifts or weekend shifts.

What we’re looking for

This position is open to fresh graduates and candidates with up to 1–2 years of experience in customer service or a similar field.

We’re looking for someone who has:

Good English skills (required)

Strong communication and listening skills

A positive, customer-focused attitude

Good organizational skills and the ability to multitask

Knowledge of SAP is a plus, but not required

What we offer

At VELUX, you’ll be part of a company with a strong Scandinavian culture and a human approach to business. We offer:

A fixed-term contract (approx. 2 years) to cover maternity leave, with full training and onboarding

A hybrid working model (mix of remote work and working from the Kyiv showroom)

Medical insurance

Office in a convenient location close to a metro station

A supportive, friendly team with a collaborative atmosphere

Opportunities to learn and grow in an international company

Stable working hours – no shifts, no weekends

If you're ready to start your career in a company that values trust, respect, and personal development, we’d love to hear from you. Please submit your CV in English language.

Похожие вакансии

  • Customer Service Quality Lead (English + Russian/Ukrainian)

    U Trust Insurance Agency LLC , Kyiv, месяц назад
    ... of experience in quality assurance, customer service leadership, or a similar role. ... on the critical role of Customer Service Quality Lead. If you are ... apply. While prior experience in customer service, quality assurance, and training is ...
    ua.talent.com
  • Customer Service Quality Lead (English + Russian/Ukrainian)

    U Trust Insurance Agency LLC , Kyiv, месяц назад
    ... of experience in quality assurance, customer service leadership, or a similar role. ... on the critical role of Customer Service Quality Lead. If you are ... apply. While prior experience in customer service, quality assurance, and training is ...
    ua.talent.com
  • Customer Service Representative.

    Cargill , Zhornys'ka, 17 дней назад
    ... передбачає роботу на заводі.The Customer Service Representative will engage with customers ... opportunities for a better customer experience through digital platforms.Provide Cargills customers with direct customer service call support by answering basic ...
    ua.talent.com
  • Customer Experience Consultant – Lithuanian & English | Relocation to Sofia, Bulgaria

    TELUS International , , 24 дня назад
    ... to delivering exceptional customer service. Were seeking professionals with strong ... interpersonal abilities and customer service orientationAbility to follow structured guides ... resources and exceptional customer service - all backed by TELUS, our ...
    ua.talent.com
  • Customer Care Specialist

    Grammarly , Kyiv, 10 дней назад
    ... and quality of service.  By Month Six: Contribute to the teams key performance targets by delivering exceptional, proactive customer assistance. Your expertise will allow ... passion for providing outstanding customer service, not just by resolving issues ...
    ua.talent.com
  • Head of Customer Experience Management (CEM)

    Київстар , Kyiv, месяц назад
    ... related field.·International CX or service design certifications are a plus. Experience:·7+ years in customer experience, service strategy, or related roles.·3+ ...
    ua.talent.com
  • Solutions Consultant with Lithuanian and English | Relocation to Sofia, Bulgaria

    TELUS International , , 24 дня назад
    ... to delivering exceptional customer service. Were seeking professionals with strong ... interpersonal abilities and customer service orientationAbility to follow structured guides ... resources and exceptional customer service - all backed by TELUS, our ...
    ua.talent.com
  • Solutions Consultant with Lithuanian and English

    TELUS International , , 24 дня назад
    ... to delivering exceptional customer service. Were seeking professionals with strong ... interpersonal abilities and customer service orientationAbility to follow structured guides ... resources and exceptional customer service - all backed by TELUS, our ...
    ua.talent.com
  • Technical Sales Specialist (m/f/d) with Lithuanian and English | Relocation to Sofia, Bulgaria

    TELUS International , , 24 дня назад
    ... to delivering exceptional customer service. Were seeking professionals with strong ... interpersonal abilities and customer service orientationAbility to follow structured guides ... resources and exceptional customer service - all backed by TELUS, our ...
    ua.talent.com
  • Support Consultant with Lithuanian and English | Relocation to Sofia, Bulgaria

    TELUS International , , 24 дня назад
    ... to delivering exceptional customer service. Were seeking professionals with strong ... interpersonal abilities and customer service orientationAbility to follow structured guides ... resources and exceptional customer service - all backed by TELUS, our ...
    ua.talent.com
  • Head of Customer Service | Uklon UA

    Uklon Україна 20 часов назад
    ... trends and industry changes oversee customer service teams, 1st line support; quality control; customer researchers dedicated to improving user ... experience in developing and implementing customer service projects in the digital sector. ...
    uklon.com.ua
  • Customer Replenishment Manager

    Procter & Gamble , Kyiv, 12 дней назад
    ... key elements of the E2E Customer Collaboration areas of responsibility: demand and forecasting, initiatives, order management, service & OSA. Partner with Sales teams ...
    ua.talent.com
  • Customer Success Manager, Mobion BU

    Devart , , 3 дня назад
    ... an individual, we provide a customer-centric approach, delivering high-quality ... plays and renewals. Insights: Convert customer feedback into clear product requirements ... -term strategic relationships to ensure customer satisfaction and loyalty. Work with ...
    ua.talent.com
  • Telstra Retail: Part Time Customer Service & Sales Consultant SYDNEY ICON

    Telstra , Cherkasy, месяц назад
    ... TitleTelstra Retail: Part Time Customer Service & Sales Consultant SYDNEY ICONJob SummaryAs ... Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative ...
    ua.talent.com
  • Customer Operations Specialist

    Procter & Gamble , Kyiv, 18 дней назад
    ... communication, and solution with customer, Sales, Billing Accuracy SPOC).Effective communication with Service Operation Team and customer regarding order changes, corrections and ... skills.Relevant experience in Customer Service.Ability to recognize the most ...
    ua.talent.com
  • iGaming Customer Support Specialist

    Gamdom , Kyiv, 21 день назад
    ... as a Customer Support Agent, where your strong customer service skills and interest in the ... Qualifications: Previous customer service experience (iGaming experience is a plus). Tech-savvy, with a passion for customer service and the ability to quickly ...
    ua.talent.com
  • Telstra Retail: Customer Service & Sales Consultant

    Telstra , Cherkasy, 24 дня назад
    ... positive and resilient approach to customer service within a busy environmentExperience in a customer-facing roleHit Apply nowAfter you’ve ...
    ua.talent.com
  • Customer Support Representative (Greek Language)

    ART2HIRE , Lviv, 15 дней назад
    ... mission is to deliver excellent service experiences that enhance customer satisfaction and drive sales. Now we are looking for a Customer Service Agent with at least Upper- ... to work different shifts: our Customer Services Department is open 24 ...
    ua.talent.com
  • Service Engineer

    Tetra Pak , Kyiv, 11 дней назад
    ... Staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Act as an ambassador for ... customers, such as: Be service-oriented, putting the customer at first place. Team player ...
    ua.talent.com
  • Customer Service Representative - Contact Center

    Amway Inc. , Kyiv, 11 дней назад
    ... of this role?Provide excellent customer service for Amway Business Owners (ABOs) ... in writing.Enable a great customer experience by using, desktop procedures, ... proven working experience in the customer service field Ability to work with ...
    ua.talent.com
  • MS Dynamics 365 Customer Engagement (CRM) Architect

    Customertimes Ukraine, Remote 20 часов назад
    ... functionalities from: Sales, Customer Service, and Field Service, Marketing and Customer Insights – mostly Cloud, but On- ... of enterprise customer opportunities Experience in assessing feasibility of migrating customer solutions and or integrating with ...
    customertimes.com
  • Executive Assistant

    ScaleJet , Kyiv, 2 дня назад
    ... a proactive and flexible Executive Assistant to support the CEO with ... (Finance, HR, Marketing, Operations, Product, Customer Service). Clean up duplicate and outdated ... : Proven experience as an Executive Assistant Fluent English, Spoken Spanish would ...
    ua.talent.com
  • Back Office Representative with Ukrainian (m/f/d) Relocation to Riga, Latvia

    TELUS International , ua, 24 дня назад
    ... across the world, we provide customer service at its best in more ... , skills-based resources and exceptional customer service - all backed by TELUS, our ...
    ua.talent.com
  • Digital Trust and Safety Analyst with Ukrainian (m/f/d) Relocation to Riga, Latvia

    TELUS International , ua, 24 дня назад
    ... across the world, we provide customer service at its best in more ... , skills-based resources and exceptional customer service - all backed by TELUS, our ...
    ua.talent.com
  • Digital Trust and Safety Analyst with Ukrainian (m/f/d)

    TELUS International , ua, 24 дня назад
    ... across the world, we provide customer service at its best in more ... , skills-based resources and exceptional customer service - all backed by TELUS, our ...
    ua.talent.com
  • Content Moderator with Ukrainian (m/w/d) Relocation to Riga, Latvia

    TELUS International , ua, 24 дня назад
    ... across the world, we provide customer service at its best in more ... , skills-based resources and exceptional customer service - all backed by TELUS, our ...
    ua.talent.com
  • (fluent Ukrainian) Customer Support Consultant, fintech industry (remotely)

    SupportYourApp , Dnipro, 12 дней назад
    ... the latest and greatest customer happiness practices Maintain working knowledge ... is a Support-as-a-Service company that provides secure technical, customer support, and CX services for ... leader in premium outsourced customer support and turned global with ...
    ua.talent.com
  • (fluent Ukrainian) Customer Support Consultant, fintech industry (remotely)

    SupportYourApp , Lviv, 12 дней назад
    ... the latest and greatest customer happiness practices Maintain working knowledge ... is a Support-as-a-Service company that provides secure technical, customer support, and CX services for ... leader in premium outsourced customer support and turned global with ...
    ua.talent.com
  • (fluent Ukrainian) Customer Support Consultant, fintech industry (remotely)

    SupportYourApp , Odesa, 12 дней назад
    ... the latest and greatest customer happiness practices Maintain working knowledge ... is a Support-as-a-Service company that provides secure technical, customer support, and CX services for ... leader in premium outsourced customer support and turned global with ...
    ua.talent.com
  • (fluent Ukrainian) Customer Support Consultant, fintech industry (remotely)

    SupportYourApp , Ivano-Frankivsk, 12 дней назад
    ... the latest and greatest customer happiness practices Maintain working knowledge ... is a Support-as-a-Service company that provides secure technical, customer support, and CX services for ... leader in premium outsourced customer support and turned global with ...
    ua.talent.com
  • (fluent Ukrainian) Customer Support Consultant, fintech industry (Kyiv, remote)

    SupportYourApp , Kyiv, 14 дней назад
    ... the latest and greatest customer happiness practices Maintain working knowledge ... is a Support-as-a-Service company that provides secure technical, customer support, and CX services for ... leader in premium outsourced customer support and turned global with ...
    ua.talent.com
  • (fluent Ukrainian) Customer Support Consultant, fintech industry (Odesa, remote)

    SupportYourApp , Odesa, 14 дней назад
    ... the latest and greatest customer happiness practices Maintain working knowledge ... is a Support-as-a-Service company that provides secure technical, customer support, and CX services for ... leader in premium outsourced customer support and turned global with ...
    ua.talent.com
  • (fluent Ukrainian) Customer Support Consultant, fintech industry (Lviv, remote)

    SupportYourApp , Lviv, 14 дней назад
    ... the latest and greatest customer happiness practices Maintain working knowledge ... is a Support-as-a-Service company that provides secure technical, customer support, and CX services for ... leader in premium outsourced customer support and turned global with ...
    ua.talent.com
  • (fluent Ukrainian) Customer Support Consultant, fintech industry (remotely)

    SupportYourApp , Kyiv, 27 дней назад
    ... the latest and greatest customer happiness practices Maintain working knowledge ... is a Support-as-a-Service company that provides secure technical, customer support, and CX services for ... leader in premium outsourced customer support and turned global with ...
    ua.talent.com
  • Customer Support Team Lead

    Netpeak Full Remote 21 час назад
    ... відгуки наших клієнтів. Середній Customer Satisfaction Score за останні пів ... людину, яка має досвід Customer Support та вже є готовим ... тебе є досвід в Customer Support Success від 3 років, ... виконання гарних KPI Customer Support.Мотивацію і навчання команди. ...
    career.netpeak.group
  • Customer Support Specialist

    Ekreative , Cherkasy, 10 дней назад
    ... writingExposure to AI and Customer Support automation tools Responsibilities:Respond ... support assistants) to effectively answer customer questionsDevelop logic and strategies that ... a structured, easy-to-navigate customer-facing and internal knowledge base ...
    ua.talent.com
  • Administrative Assistant

    Boeing , Kyiv, 15 дней назад
    ... LLC is looking for Administrative Assistant to join our team in ... planning skills.Proven admin or assistant experience.What we offer:Market ... and emergency inpatient treatment, ambulance service and prescription drugs).Life insurance. ...
    ua.talent.com
  • Dispatcher (after-hours)

    Zelh , Lviv, 17 дней назад
    ... and on schedule.Customer ServiceRespond to customer calls emails regarding shipment status and updates.Communicate proactively on delays or service issues with professionalism.Load & Trip ... dispatching, logistics, or customer service is a plus.Ability to ...
    ua.talent.com
  • Dispatcher (afterhours)

    Zelh , Lviv, 17 дней назад
    ... and on schedule.Customer ServiceRespond to customer calls emails regarding shipment status and updates.Communicate proactively on delays or service issues with professionalism.Load & Trip ... dispatching, logistics, or customer service is a plus.Ability to ...
    ua.talent.com

Карточка вакансии:

  • Должность Customer Service Assistant
  • Размещено: 2025-09-14 00:00:00
  • Город , Kyiv,
  • Зарплата:
  • Компания: VELUX Group