Telephony Engineer

What you can expect

As a DevOps Engineer, you'll design and maintain critical SIP trunking infrastructure, lead high-impact projects, and work with automation technologies like Python and Ansible. You'll build monitoring systems, create documentation. This role combines hands-on technical work with operational leadership in a ever changing global environment.

About the Team

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

What we’re looking for

5+ years working within the Telecommunications industry whether for a carrier or having managed carriers.

Have deep level understanding of SIP, RTP, RTCP, TLS, SRTP, and related technologies.

Be proficient in network routing theory and VoIP architectures.

Have exceptional familiarity with TCP handshake, Wireshak, packet capture, Spearline, SIP call flows, TLS configurations and troubleshooting.

Have good understanding of various SBC platforms and telephony softwares (, FreeSwitch, Ribbon SBC, PSX, and OpenSIP).

Have good understanding of voice quality as it applies to packet loss, jitter, MoS, QoS.

Have good knowledge of audio conferencing, PBX functionalities, and contact center flow.

Be proficient in BGP network routing protocol and VoIP architectures.

Have experience with automation: Python, shell scripting, Ansible, REST API etc.

Have experience in ELK, Grafana, Splunk, Jenkins, Git, and other monitoring / automation tools is highly advantageous. Proficiency in AWS, OCI, or Google Cloud platforms is highly advantageous.

Have familiarity with Jira, Confluence, Kentik, Linux, and Networking protocols.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.