We are seeking a talented and experienced Lead ServiceNow Engineer to spearhead the development and management of our ServiceNow platform.The ideal candidate will be adept at utilizing ServiceNow capabilities to optimize our workflow processes and ensure efficient service delivery.ResponsibilitiesTake charge of the implementation, configuration, and maintenance of the ServiceNow platformDesign and develop the frontend interfaces ensuring superior user experienceCraft and manage effective scripts to automate tasks within the ServiceNow environmentOversee the integrity and expansion of the ServiceNow CMDB (Configuration Management Database)Collaborate with cross-functional teams to gather requirements and deliver suitable solutionsLead the investigation and resolution of issues in the operation of ServiceNowTrain and mentor junior engineers and other team members on ServiceNow best practicesSet standards for proper documentation of systems configurations and proceduresStay updated on the latest ServiceNow features and updates, ensuring their timely integrationDrive continual service improvement initiatives using ServiceNowRequirementsBackground in ServiceNow development with a minimum of 5 years of experienceProficiency in ServiceNow Scriptwriting, ServiceNow Frontend Design and DevelopmentExpertise in configuring and managing ServiceNow CMDBDemonstrated ability to lead teams in a fast-paced environmentCapability to analyze complex problems and deliver effective solutionsExperience in collaborating with various stakeholders to define clear technical requirementsNice to haveCertifications in ServiceNow administration or developmentFamiliarity with ITIL frameworksBackground in project management methodologies such as Agile or ScrumWe offerWork on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)Consider relocation options in over 30 countries worldwideParticipate in volunteer, charity programs and communities (both technical and interest-based)You can plan your individual career path together with your manager.Receive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in AWS, GCP, or Azure CloudsUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)Vacation and sick leave (including a sick leave without a medical certificate)A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)Medical insurance for family members at corporate ratesCompany support during significant life events (childbirth or adoption, marriage, etc.)Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic trainingE-kids program - a free programming language training program for EPAMers' childrenEPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.