We are in search of an experienced Senior UC Collaboration Engineer to excel in the innovation, design, and maintenance of complex unified communications systems. The primary focus will be to enhance voice, video, data, and mobile application integrations using various collaboration tools while ensuring optimal system security and compliance.ResponsibilitiesKeep the collaboration systems operational through proactive managementIdentify new use cases for system enhancements from various user interactionsImplement new capabilities to boost productivityWork closely with UX/service-desk teams to provide seamless user support and trainingEnhance user collaboration experience through computational and network improvementsDevelop and refine the toolset and telemetry resourcesConstruct a knowledge base with self-serve solutions for performance issue resolutionAddress escalated support tickets in the UC Collaboration domainRemain updated on new feature releases and assess their impactsResearch and implement workarounds and alternative solutions for system gapsAnalyze application and system logs to resolve issuesCreate Standard Operating Procedures and Knowledge Articles for support staffFocus on optimizing telephony functions within collaboration systemsRequirements3+ years of relevant work experienceProficiency in the Webex suite of products, especially telephony functionsExperience with IP networkingCapability to troubleshoot Cisco UC systems and use administrative tools like Webex Control HubSkills in using diagnostic tools such as Webex Tracer, Wireshark, and FiddlerUnderstanding of Quality of Service features and security principles pertinent to UC CollaborationCompetency in managing certificate expirations and generating CSRsDemonstrated skills in scripting and familiarity with REST/XML APIs for system enhancementsStrong team collaboration spiritExcellent interpersonal engagement abilitiesOutstanding communication and documentation skillsIndependent working and resourcefulnessProven proactive approach to customer support ensuring potential issues are addressed swiftly before impacting usersB2 level of English or higher, with an emphasis on technical communication skillsWe offerWork on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)Consider relocation options in over 30 countries worldwideParticipate in volunteer, charity programs and communities (both technical and interest-based)You can plan your individual career path together with your manager.Receive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in AWS, GCP, or Azure CloudsUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)Vacation and sick leave (including a sick leave without a medical certificate)A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)Medical insurance for family members at corporate ratesCompany support during significant life events (childbirth or adoption, marriage, etc.)Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic trainingE-kids program - a free programming language training program for EPAMers' childrenEPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.The remote option applies only to the Candidates who will be working from any location in Ukraine.