The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls from customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.Requirements:
Fluent level of English, Ukrainian;
Previous working experience in customer support is a plus;
Microsoft Office skills;
Excellent communication skills;
Aptitude for teamwork;
Excellent interpersonal relationship;
Responsible and patient.
Responsibilities:
Provide support to the customers: identify and solve customer problems using dedicated web tools;

Handle and manage web tools specially made for customer support;
Keep a record of each case in another dedicated web tool;
Escalate cases that need a deeper investigation to the corresponding teams when needed;
Notify Leads when a recurrent problem appears, to prevent further cases;
Be able to identify problems and create new templates for recurrent ones.
Benefits:
Join a top global mobile and video games publisher using the latest technologies;
Work with a talented international team in a friendly, creative environment;
Gain experience in the fast-paced and innovative video games industry;
Contribute to high-ranking products recognized worldwide;
Grow your career with dynamic promotions and global opportunities.
What Gameloft offers:
Possibility to work remote in a global product company with talented people;
Competitive salary according to the qualifications;
21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
Medical insurance, psychologist;
Parental leave;
Own educational platform with courses, training programs, certifications;
Employee Referral Program with great bonuses;
Technical support and equipment.
In order to consider your application, we require you to send the full version of your CV in English. Qualified candidates could be asked to complete a test assessment.