ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

About the Role

We are seeking a Head of Regulatory & Compliance to design and lead the compliance and regulatory governance framework for ZEN.COM’s neobanking and payments expansion in Ukraine. This role ensures full adherence to NBU requirements and international standards applicable to payments, e-money, card issuing/acquiring, and digital banking.

The ideal candidate will combine regulatory expertise with strong operational intuition, capable of building a culture of compliance and establishing end-to-end controls across all business lines.

Key Responsibilities

Regulatory Governance

• Develop and maintain regulatory governance frameworks aligned with NBU expectations and EU-aligned standards.
• Support licensing processes through preparation of compliance-related documentation, risk assessments, and regulatory reports.
• Monitor regulatory developments affecting neobanking, payments, outsourcing, data privacy, and operational resilience.
• Act as the key point of contact for regulatory authorities, ensuring constructive and transparent communication.

Compliance Management

• Build and oversee compliance policies, procedures, and monitoring programs.
• Ensure adherence to rules covering payments, e-money, AML/CTF, consumer protection, and data privacy.
• Coordinate internal compliance reviews, controls testing, and ongoing monitoring activities.
• Implement mechanisms for incident reporting, remediation, and continuous improvement.

Operational & Regulatory Risk Interface

• Work with risk teams to ensure consistent application of risk appetite, internal controls, and reporting.
• Support risk assessments, scenario analyses, and regulatory stress-testing requirements where applicable.
• Oversee compliance-related aspects of customer onboarding, transaction monitoring, and partner integrations.

Cross-Functional Collaboration

• Partner with legal, risk, product, finance, and IT teams to ensure proper governance of new products, features, and operational processes.
• Embed compliance training and awareness across departments.
• Provide compliance updates and regulatory risk assessments to senior leadership.

Qualifications

• 10+ years of experience in compliance, regulatory affairs, risk management, or related fields in fintech, banking, or payments.
• Strong understanding of Ukrainian financial regulations and international best practices.
• Proven ability to design compliance frameworks for regulated financial institutions.
• Solid knowledge of payments/e-money, AML/CTF obligations, outsourcing regulations, cybersecurity, and operational risk.
• Excellent communication and leadership skills.
• Fluency in Ukrainian and English.