We're looking for a Windows Escalation Engineer to join a growing team.

Responsibilities: 

• Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams. 
• Analyze and isolate complex problems into a reproduction of the issue
• Able to explain complex technical issues to non-technical people 
• Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes. 
• Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues. 
• Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences. 

Requirements

• In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals. 
• Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.). 
• Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler)
• Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues 
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. 
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluent in English.

Nice to have: 

• Experience with Windows internals (COM, RPC, drivers). 
• Knowledge of networking protocols. 
• Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency. 

• Kusto/KQL knowledge for telemetry analysis 

Benefits

Salary Range: $4000-$6000 USD /month