Your influential mission. You will... 

• Offer technical support for game studios and internal teams who require domain expertise of Playtech Open Platform/GPAS gaming platform as service.
• Lead, support and troubleshoot complex and non-complex issues. 
• Write, review and validate technical specifications and documentation. 
• Participate in the improvement of existing internal processes. 
• Assist in the identification of specific interfaces, methods, and parameters to support technical solutions. 
• Take part in the product configuration activities and identify faulty setups and fix those if needed. 
• Provide insight into recommendations for technical solutions that meet design and functional needs. 
• Build and maintain trusting relationships with both, internal and external stakeholders to ensure the alignment and support of diverse projects. 

Components for success. You... 

• Have a previous experience as a Technical Support Engineer/ IT Support Engineer.
• Have a Bachelor’s degree in Computer Science or simiar. 
• Have an understanding of RESTful services. 
• Have an understanding of networking, including HTTP(S), TCP/IP, DNS and Firewall. 
• Bring experience working with Jira or Confluence. 
• Have an ability to analyze application/system logs to identify the root cause of a problem. 
• Are analytical with good problem-solving skills. 
• Have good English skills, both written and verbal. 

You'll get extra points for... 

• Previous experience in a similar position. 
• Gambling industry experience. 
• Experience with GIT, CI/CD tools, and Python scripts. 

Thrive in a culture that values...  

• Initiative-taking and confident approach at the workplace.
• Global scope and inclusive working environment.
• Constant learning and development opportunities. 
• Active lifestyle and mental well-being. 

POP UNIT  
Playtech Open Platform (POP) provides a unified network and API for communication with the Playtech infrastructure, enabling client-side implementation by independent developers. It is an adapter between systems, and it can deliver a more accessible and seamless integration between gaming provider services and operator systems. POP will help connect third-party content providers to Playtech, supply diverse content related to game development to licensees and charges for third-party content, and have an independent game launch cycle.  

POP Business integration team is responsible for cross-product configurations, specializing in troubleshooting and problem-solving for seamless integration with our business customers. We welcome new ideas and improvements of day-to-day processes and activities, and openly share our methodologies, findings and knowledge. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.