The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

• Fluent level of English, Ukrainian;
• Upper-Intermediate or Advanced level of second language French is required;
• Previous working experience in customer support is a plus;
• Microsoft Office skills;
• Excellent communication skills;
• Aptitude for team work;
• Excellent interpersonal relationship;
• Responsible and patient.

Responsibilities:

• Provide support to the customers: identify and solve customer problems using dedicated web tools;
• Handle and manage web tools specially made for customer support;
• Keep a record of each case in another dedicated web tool;
• Escalate cases that need a deeper investigation to the corresponding teams when needed;
• Notify Leads when a recurrent problem appears, to prevent further cases;
• Be able to identify problems and create new templates for recurrent ones.

Benefits:

• Join a top global mobile and video games publisher using the latest technologies;
• Work with a talented international team in a friendly, creative environment;
• Gain experience in the fast-paced and innovative video games industry;
• Contribute to high-ranking products recognized worldwide;
• Grow your career with dynamic promotions and global opportunities.

What Gameloft offers:

• Possibility to work remote in a global product company with talented people;
• Competitive salary according to the qualifications;
• 21-day paid vacation, 5 days paid sick leave and national holidays as non-working days;
• Medical insurance, psychologist;
• Parental leave;
• Own educational platform with courses, training programs, certifications;
• Employee Referral Program with great bonuses;
• Technical support and equipment.

KEEPING THE MAGIC ALIVE

Since 2007, our journey with over 2 billion players has been nothing short of incredible. Kharkiv studio stands as a haven for talented and passionate professionals dedicated to the world of gaming.

Whether crafting new games from the ground up or enhancing existing ones, supporting players, or innovating new experiences, we boast the right people and a wealth of experience for every task. We remain eager for fresh ideas, adaptable to change, and committed to preserving the Gameloft legacy. Together, we remain optimistic and ready to conquer any challenge that comes our way in the future.

— Oleksandr Kaliberov

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What's Important to Us
#1
Vision

We are here together to MAKE the best GAMES

We know what we're doing. We know what results we want to achieve. We see the ultimate goal and the way to reach it. We are well aware of all the details and the sequence of steps towards the goal.

#2
People

WE are here TOGETHER to make the best games

We are moving towards our goal together. We are a team. Like a puzzle -- the efforts made by each of us are an integral part of the final overall result. We are well aware of the importance of our roles in the process. Only together can we achieve the goal.

#3
Skills

We are here together to make THE BEST games

We are professionals. The results of our work meet the highest quality criteria.
We are constantly improving our skills in order to improve the final result. We strive to be the best in what we do.

Additional Information

WHAT GAMELOFT BELIEVES IN​

We play the good game for a better world. As a leader in the industry, we want to use the power of video games as a force for positive change. If you join us, you’ll have plenty of opportunities to help the environment, make a difference in communities, and build a more inclusive world.​

LIVING THE GAMELOFT LIFE​

We want our Gamelofters to focus on what matters: creating fun and high-quality games that they’ll be proud to share with our players around the world. To help you succeed in your role, we have some cool perks, which you can read about here.

Kharkiv Studio
10 Nezalezhnosti Ave, BC Kvartal, 61022 Kharkiv, Ukraine
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