Customer Support Specialist

ART2HIRE , Lviv, 2025-05-01 03:22:09
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Описание

Наш клієнт, продуктова IT-компанія, шукає спеціаліста підтримки користувачів для роботи над одним із ключових продуктів кросплатформеним VPN-сервісом, яким користуються мільйони людей по всьому світу.
Ціль забезпечити стабільний, ефективний та якісний сервіс для користувачів і вийти в лідери серед VPN-рішень.

Локація: Україна
Формат роботи: віддалено
Тип зайнятості: повна зайнятість

Обовязки:

  • Обробка звернень USA time zone користувачів через email у тікет-системі (Zendesk або аналог)
  • Робота з відгуками у магазинах застосунків (App Store / Google Play)
  • Обробка запитів, повязаних з підписками, поверненням коштів, скасуванням платежів
  • Участь у вдосконаленні внутрішніх процесів підтримки

Вимоги:

  • Досвід роботи на аналогічній позиції від одного року
  • Англійська мова на рівні Upper-Intermediate або вище (особливо письмова)
  • Досвід роботи з системами підтримки (Zendesk, Intercom, Freshdesk тощо)
  • Вміння працювати з великим обсягом запитів без втрати якості
  • Готовність працювати з 19:00 до 4:00 (GMT+3) ранку (включаючи годину обіду), вихідні дні це завжди понеділок і вівторок (субота і неділя - робочі)

Бажано мати:

  • Розуміння принципів роботи VPN-сервісів
  • Досвід роботи з білінг-запитами та платіжними системами
  • Орієнтація на метрики ефективності (KPI, SLA)
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Карточка вакансии:

  • Должность Customer Support Specialist
  • Размещено: 2025-05-01 03:22:09
  • Город , Lviv,
  • Зарплата:
  • Компания: ART2HIRE