We are seeking a Senior Unified Communications and Collaboration Engineer to specialize in overseeing the implementation and maintenance of integrated communication systems including voice, video, data, and mobile applications.This role is instrumental in enhancing productivity through innovative collaboration tool management, system optimization, and ensuring compliance with industry standards.ResponsibilitiesProactively manage and maintain all collaboration systems to ensure operational efficiencyIdentify new use cases for collaboration tools and implement capabilities to support increased productivityCollaborate with UX and service desk teams to provide proactive communications, thorough training, and accurate documentation to end-usersEnhance users' collaboration experience by optimizing computation and network configurationsDevelop and maintain a suite of tools and telemetry to assist in collaboration effortsBuild a knowledge base of self-help resources for end-users to diagnose performance issues independentlyAddress escalated support tickets related to Unified Communications and Collaboration (UCC)Research and implement improvements, including automation and BOTs for Webex productsInvestigate and troubleshoot issues using application and system logsWrite and update Standard Operating Procedures and Knowledge Articles for support staff useFocus on enhancing telephony functions within the collaboration suiteRequirementsProficiency with the Webex suite of products, particularly in telephony functionsIntermediate knowledge of IP networkingProficiency in troubleshooting Cisco UC systems including Webex Control HubSkills in using tools such as Webex Tracer, Wireshark, and Fiddler for diagnosticsUnderstanding of Quality of Service and security concepts applicable to UCCCapability to manage certificate expirations and generate CSRsKnowledge of scripting and familiarity with REST/XML API for system enhancementsStrong interpersonal skills to effectively communicate with usersOutstanding communication and documentation capabilityDemonstrated ability to work independently and proactively identify and solve potential user issuesNice to haveFamiliarity with AWS CloudFormation, AWS CodeStar, AWS X-RayBackground in Kubernetes managementWe offerWork on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)Consider relocation options in over 30 countries worldwideParticipate in volunteer, charity programs and communities (both technical and interest-based)You can plan your individual career path together with your manager.Receive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in AWS, GCP, or Azure CloudsUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)Vacation and sick leave (including a sick leave without a medical certificate)A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)Medical insurance for family members at corporate ratesCompany support during significant life events (childbirth or adoption, marriage, etc.)Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic trainingE-kids program - a free programming language training program for EPAMers' childrenEPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.The remote option applies only to the Candidates who will be working from any location in Ukraine.