Support Quality Control Team Lead
OBRIO
Київ, Київ,
16 днів тому
... ImpactLead and manage the QC function in Support, aligning with ... .Monitor key KPIs (CSAT, QC scores, FRT, ART, escalations) and ... : 3+ years in Support QC with 2+ years in a ... executing evaluation rubrics and QC systems.Tools: Proficiency with Zendesk, ...
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